FAQ

FRP is an acronym for fiberglass reinforced plastic. It is used in a variety of construction materials and is widely used in the construction, aviation, automotive, aquatic and many other industries.

FRP Wall Panels provide ultimate durability, satisfying the most stringent demands. FRP Wall Panels are tough, water-resistant, chemical resistant, mildew resistant, economical to install and especially easy to clean and maintain.

Historically, FRP wall panels were used in commercial construction only. Almost all commercial kitchens use FRP wall panels. You will also see it in many commercial bathrooms, especially bars and clubs. Due to the much larger design patterns now available, you will see FRP wall panels throughout hospitals including the hallways. Office buildings are now using it in their foyers, elevators and stairwells. Pretty much in all high traffic areas.

FRP wall panels can be used just about anywhere inside. Now with the innovative and wide range of patterns available, they are being used more and more in residential construction and remodeling. Used in kitchens, bathrooms, garages, laundry rooms, mud rooms and yes, even nurseries (Protect your children from germs and bacteria just like the hospitals do!).

1. Add products to your cart from any product page.
2. Click / Tap on the Shopping cart icon at the upper right hand corner of any of our web pages.
3. The cart will show you the totals for all of your products. Click / Tap on the "Enter Customer Information button at the bottom right of the cart.

4. If you have registered or entered your information before, please use the "Login" link at the top of the form. If you are already logged in, your information will already be filled out for you. Enter or edit your customer information and click submit. Please ensure that you check the "Add Ship To Address" if you need to ship your order to a different address than your customer information address.

   Please be patient as our system is gathering all of your information in order to give you a full complete delivered price including the LTL Freight to your Ship To address.

5. You will now have a full delivered price quote for your order. To place your order, click / tap on the "Checkout" button.

   If you do not place your order at this time, this cart will be kept in YOUR ACCOUNT (Accessible when logged in from the "My Account" page) for up to thirty days. You can pick up your saved cart to place an order at any time while it is in your account.

6. The checkout page will show you your order number and total amount to be paid. Click the "Pay" button to go to our secure payment processor's site to make your secure payment.
7. You can return to our site after making payment by following the link and get a printable receipt. You will receive an email receipt directly from us when the order is processed along with additional information regarding your order.

There are a number of reasons why we do not take orders over the phone.

1. Accuracy! It is quite easy to make mistakes on the phone.
2. Freight quotes. Our exclusive system automatically gathers all the information needed from the products that you order such as the total number of packages, the weight of each package, what freight class each package needs to ship by, etcetera. Then it contacts our logistics partner to get many LTL freight quotes to get you the best prices and quickest shipping. Doing this manually would be prone to mistakes and takes a lot of time.
3. Savings. It costs much more money to have staff and additional phone lines to take orders over the phone. Without these additional costs, we pass the savings on to you.
4. Security. We do not take or keep financial information and especially not credit card numbers.

We pride ourselves on quick shipping. Typically, your order will ship in two business days if your items are in-stock and an additional 1 - 4 days in transit time dependent on your ship to destination. In other cases, your order may be from 1 - 3 weeks.

If you are on a stringent schedule, please give us a call or use the Contact Us form to check for stock before placing your order. Please have the SKU(s) and quantities for the products that you would like to have us check on as well as the destination state to determine which plant is best to deliver your order.

1. Multiply the width and height of the panels you are using.
   Example: 4 x 8 = 32 square feet.
2. Mulitply the number of panels you are ordering by the square feet per panel you just calculated. This will give you your total square footage that needs to be covered in adhesive.
   Example: 24 panels (4x8) X 32 (s/f) = 768 s/f.
3. Divide your total square footage by the adhesive pail yield. Each 3.5 Gal. pail of adhesive covers 210 s/f (60 s/f per gallon).
   Example: 768 / 210 = 3.65 pails.
4. In this example you would need to order 4 pails of adhesive for your installation.

Yes, we would be happy to send you out up to four free product samples. If you would like to request a free sample(s), then please use the Contact Us page. Please make sure that you have the SKU number(s) for each product sample request. We also will need your full name, company and of course, your mailing address. *NOTE: We can not send samples to a PO box, please provide a physical mailing address.

These are the ratings against flame spread under the ASTM E 84 rating system which is the accepted standard of the US Building Code Officials. The highest rating (least flame spread), is a "Class A" sometimes referred to as "Class 1". The lowest rating is a "Class E".

The standard rating for our FRP panels is a "Class C". We also offer most of our products in a "Class A". You will need to check your local building codes to ensure if you are required to use a Class 1/A rating in your project.

This may sometimes happen when you have already submitted your customer information in checkout. To be able to continue, you should do one of two things:

1. At the Customer information form page, click the "Login" link at the very top of the form. Once you login, it will take you back to the customer information form with your information already filled out. You should be able to proceed from there with your quote or to place your order.
2. Please use the login menu item near the top of the web page. Once you login, go to "My Account". In the My Account page, you should see your cart. Click on the "Use this cart" button and you can continue to checkout from there.

Typically if you are getting an error when making your payment at our Merchant services processor's website, it is because of security reasons. The most common are that the name and zip code did not match the issuing financial institution's billing information, or the security code you entered doesn't match.

To remedy this, please return to our site. If you are not logged in, please do so. Go to the "My Account" page. Click on the "Use this cart" button beside the cart you used to place your order. You will be able to proceed with your order from there as before.